Refunds

1. Cancelling a plan

You can cancel a monthly or yearly plan at any time from your billing page or by email. You will not be charged again, and your plan stays active until the end of the period you have paid for.

2. When we refund

We refund in full when:

• You were charged twice for the same thing.
• You paid and the plan, credits or domain were not delivered, and we cannot fix it within 3 working days.
• We close your account for reasons that are not your fault. We refund the unused part of your plan.

3. What we do not refund

• Credits you have already used.
• A domain once the registration is complete, because the registry does not reverse it.
• Plan time you used before cancelling, unless the law where you live says otherwise.

4. How to ask

Email cs@shamarr.ai with your workspace email, the payment reference and what went wrong. We reply within 3 working days.

Approved refunds go back to the original payment method, in the currency you paid: naira for payments in Nigeria and US dollars elsewhere. Your bank or card issuer may take up to 10 working days to show the refund. We do not cover exchange rate differences charged by your bank.

5. Your legal rights

This policy does not reduce any refund or cancellation rights you have under consumer law where you live, including the Federal Competition and Consumer Protection Act in Nigeria.